DESIGNER FURNITURE. LOCALLY DESIGNED.
GLOBALLY CRAFTED.
The Alfresco Life has fast become recognised across Australia, the Mediterranean and now the USA for its modern and
contemporary designs on outdoor furniture. With the ever growing sales team and global network, The Alfresco Life strives
to be the best by listening to market demands and always supplying superior quality products.
We know that buying furniture can be a strenuous process. At The Alfresco Life we aim to make this process
effortless. Whether you’re in Melbourne, Sydney, Brisbane, Adelaide, Perth or anywhere else in Australia, buy
online, and leave the rest to us.
FAQs
GENERAL
Can I see the items before purchasing?
You are welcome to view your favourite piece of furniture in our Melbourne showroom. However, please be aware that we do not always have everything on display. You can contact us on 03 XXXX XXXX to enquire about the display or stock status of the product you wish to view.
What happens after I place my order online?
After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email and attach a copy of your invoice. We will then be in contact to arrange for delivery.
Some of your products are out of stock, what should I do to pre-order?
It is simple and easy. You just need to call or email us to place an order. We usually require a minimum of 50% deposit of the price to reserve the required items. Once payment has cleared, we will issue an invoice and advise on the estimated arrival date of your order.
How do I pay if I wish to purchase from you?
You can pay straight away by checking out online. We accept credit cards (Visa and MasterCard), Bank Transfer and Paypal. You can also purchase via ZipPay.
Is it safe to pay by credit card through your website?
Our website is secured by SSL system, offering you peace of mind for online shopping with us. SSL system offers the highest level of encryption or security possible. All online payments are secured and processed by Secure Pay.
REFUNDS & RETURNS
HOW DO I OBTAIN A REFUND?
If you are not happy with your online purchase, please make immediate contact with us so that we can organise the return of the item. All complaints must be made in writing within 7 days of receiving your order. Please allow 10 business working days for your refund to be processed – only once your item has been received and inspected will we be able to process a refund to your nominated account. Please note that if the item has been opened (seal broken), damaged or used there will be no refund due.
Sale items are non-refundable.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item unless it is an exchange for being damaged. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Please note that the original shipping fees are non-refundable and may be deducted off your refund.
LATE OR MISSING FUNDS (if applicable)
If you haven’t received a refund yet, please contact your bank or credit card company as there is often processing time before a refund is cleared and reflecting in your account. If you have followed the above procedures and the refund is still not reflecting, please contact us at returns@thealfrescolife.com.au.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. To exchange it for the same item, send us an email at returns@thealfrescolife.com.au so that we can arrange the return of the damaged/defective item and send out a new one. Replacement items will only leave the warehouse once the damaged/defective item has been received and inspected.
WARRANTY
If you feel you have a warranty claim, please contact our customer service team. All our suppliers have appropriate warranties in place that require thorough process checks. Photographic evidence may be required for us to fulfil and finalise the warranty claim. Please do not return a warrantee claim without contacting our team first. Refunds, replacements or warranty claim policy does not cover:
– Typical wear and tear
– Improper maintenance or lack of regular maintenance
– General misuse – damage deemed beyond our control.
theALFRESCOlife
© 2018 The Alfresco Life. Website Design by Crystal Consulting.
